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Why are the merge fields in this letter blank?

Solution

There are ( 3 ) three criteria that have to be met in order to be populated in a print or email merge.

  1. The letter has to have permission to access specific merge fields.
    • Merge fields outside of the permission set of the letter are not populated
      • For example: registrar can not print finance merge fields.

        Select Merge Field setting in the Edit Letters Tool

  2. You cannot combine merge fields from different series
    • All merge fields are assembled in specific series
      • For example: you cannot include payment plans and an invoice / statement aid in the same letter

  3. You are missing some required information to generate the material intended for the merge field.
      • For example: the merge field may require a year or term to generate the data and the information was not provided.


 
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Article ID: 137
Category: Letters
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